Cannot Load Newforma Model Viewer

If you attempt to view a model using the Newforma Model Viewer Powered by VEO but the viewer does not launch, the cause is likely one of the following issues:

 Newforma Model Viewer is not installed

You must first install the viewer. Please refer to the Newforma Model Viewer Setup and Workflow topic for information on installing the viewer.

 

Newforma Model Viewer installation is corrupted

 If your installation of the viewer has been corrupted, you will first need to uninstall it. Access the Uninstall or change a program option from the Windows Control Panel, select VEO and choose Uninstall.

Depending on your operating system version, you may see a different option from Uninstall or change a program option (i.e., Add/Remove Programs). Please refer to your operating system help or contact your IT administrator for assistance in locating the option.

Once you have uninstalled the Newforma Model Viewer, you can reinstall it. Please refer to the Newforma Model Viewer Setup and Workflow topic for information on installing the viewer.

 

A problem exists with the model and/or project

In this situation, you receive a message from Newforma Model Viewer that it encountered a problem trying to launch the selected view (i.e., the view no longer exists). If this occurs, contact the person who assigned the item (i.e., action item with a related model view) to you to alert them to the problem.